Frequently Asked
Questions

The minimum age to register and play at 62php is 21 years old. This is a strict requirement under Philippine gaming law. We verify the age of all players during the KYC (Know Your Customer) process. Any account found to belong to a player under 21 will be immediately suspended and all funds returned. We take age verification seriously — it is non-negotiable.

To complete KYC verification at 62php, you will need to submit:

• A valid government-issued photo ID (e.g., Philippine passport, SSS ID, UMID, driver's license, PhilSys national ID, or PRC ID)
• A selfie holding your ID next to your face
• Proof of address (e.g., a recent utility bill, bank statement, or barangay certificate dated within the last 3 months)

KYC verification is required before your first withdrawal and is a standard regulatory requirement. Documents are reviewed within 1–3 business days.

On the 62php login page, click "Forgot Password?" and enter the email address linked to your account. You'll receive a password reset link within a few minutes. Click the link, enter your new password, and confirm it. If you don't receive the email, check your spam or junk folder. If you're still having trouble, contact our support team at [email protected] with your registered email address and we'll assist you promptly.

No. Each player is permitted to hold only one 62php account. Creating multiple accounts (also known as multi-accounting) is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, please contact our support team immediately to resolve the issue.

62php accepts the following payment methods for both deposits and withdrawals:

• GCash — the most popular e-wallet in the Philippines, instant deposits
• PayMaya (Maya) — fast and convenient for Filipino players
• BPI (Bank of the Philippine Islands) — online banking transfer
• BDO (Banco de Oro) — online banking transfer
• Metrobank — online banking transfer

All transactions are processed in Philippine Peso (₱). We do not currently accept cryptocurrency or international credit cards.

GCash and PayMaya deposits are typically credited to your 62php account instantly or within a few minutes. Bank transfers via BPI, BDO, and Metrobank may take 15 minutes to 2 hours depending on your bank's processing times. If your deposit has not appeared after 2 hours, please contact our support team with your transaction reference number and we will investigate promptly.

Withdrawal requests at 62php are reviewed and processed within 1–3 business days. GCash and PayMaya withdrawals are typically the fastest, often completing within 24 hours of approval. Bank transfers to BPI, BDO, and Metrobank may take up to 3 business days. Please note that withdrawals require a completed KYC verification. Withdrawals are only processed to the same payment method used for your most recent deposit, as a security measure.

Yes. The minimum withdrawal amount at 62php is ₱200. The maximum single withdrawal is ₱50,000 per transaction. Players with higher VIP tiers may have elevated withdrawal limits. If you need to withdraw an amount above the standard limit, please contact our support team to discuss your options. All withdrawal amounts must meet any applicable wagering requirements before they can be processed.

62php does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees depending on your account type and the nature of the transfer. We recommend checking with your payment provider for their current fee schedule. Any third-party fees are outside 62php's control and cannot be reimbursed.

62php offers a wide variety of games to suit every type of Filipino player:

• Slots — hundreds of video slots from leading providers, including jackpot titles
• Bingo — classic and themed bingo rooms with real-time play
• Live Casino — live dealer games including baccarat, roulette, blackjack, and more
• Sports Betting — PBA, NBA, UFC, boxing, football, and other major sports
• Specialty Games — including Monster Mine and other exclusive 62php titles

New games are added regularly, so there's always something fresh to try.

Yes. All games at 62php use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our RNG systems are regularly audited by independent third-party testing agencies. Live casino games are streamed in real time from professional studios with trained dealers, providing full transparency. 62php is committed to offering a fair gaming environment for every player on our platform.

Absolutely. The 62php platform is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The mobile experience is smooth, fast, and designed for Filipino players who prefer gaming on the go, whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

62php offers a generous welcome bonus package for new players upon their first deposit. The exact bonus amount and structure may vary depending on current promotions — visit the 62php Casino page for the latest offer. All welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn. New players must be 21 years of age or older to claim any bonus.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms before claiming.

To claim a promotion, log in to your 62php account and navigate to the Promotions section. Select the offer you wish to claim and follow the on-screen instructions. Some promotions require a bonus code, which should be entered in the designated field during the deposit process. Promotions cannot be claimed retroactively — you must opt in before or during the qualifying deposit. Each promotion has its own eligibility criteria, so read the terms carefully before participating.

62php uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). Access to your personal data is restricted to authorized personnel only, and we never sell your information to third parties. For full details, please review our Privacy Policy.

If you suspect that someone has accessed your 62php account without your permission, take the following steps immediately:

• Change your password right away via Account Settings
• Enable two-factor authentication (2FA) if not already active
• Contact our support team at [email protected] with the subject line "Unauthorized Access"
• Review your recent transaction history for any unrecognized activity

Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorized activity while the issue is resolved.

62php provides a comprehensive set of responsible gaming tools available to all players at no cost:

• Deposit Limits — set daily, weekly, or monthly deposit caps
• Loss Limits — define the maximum you're comfortable losing per period
• Session Time Limits — cap how long each gaming session lasts
• Reality Check Reminders — periodic pop-ups showing your session duration and spend
• Cooling-Off Periods — temporary account suspension from 24 hours up to 6 weeks
• Self-Exclusion — suspend your account for 6 months, 1 year, 5 years, or permanently

All tools are accessible via Account Settings > Responsible Gaming. For more information, visit our Responsible Gaming page.

To self-exclude, log in to your account and go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your preferred exclusion period (6 months, 1 year, 5 years, or permanent) and confirm your request. Self-exclusion is processed within 24 hours and cannot be reversed during the active exclusion period. You may also request self-exclusion by emailing [email protected] with the subject line "Self-Exclusion Request". We take these requests seriously and enforce them rigorously. Remember: 62php is strictly for players aged 21 and above.

If you or someone you know is struggling with problem gambling, help is available. In the Philippines, PAGCOR (Philippine Amusement and Gaming Corporation) oversees responsible gaming initiatives and provides resources for players who need support. You can also reach out to mental health professionals or counseling services in your area — in Manila, Cebu, Davao, Quezon City, and Makati, there are accredited counselors who specialize in behavioral addiction. 62php's own support team is also available at [email protected] — we can help you activate any of our responsible gaming tools immediately.